Masters in Business · Friday, September 18, 2026
Looking five years ahead to 2031, Glen Kacher predicts that AI agents will define the consumer and business experience. These agents will proactively solve problems, leading to significantly higher token consumption and a more integrated use of AI in daily tasks.
“Agents. Agents. The ability to have the technology working on problems when you're not directing it. That is incredibly powerful. It leads to users consuming 5X the tokens that you would consume just directing AI as you would a search engine.”
“And so the ability to have your agent... or agents working on your personal life and solving problems as they come into your inbox or into your messaging solutions with your family and friends. And then on the business side, the same thing, solving problems for you, solving problems with your coworkers and teammates. It's incredibly powerful, this technology.”