Masters in Business · Friday, July 24, 2026
Lori Heinel, Global CIO at State Street, explained that the firm has been utilizing AI and machine learning for over a decade, focusing on operational efficiencies and augmenting investment processes. While acknowledging the significant spending on AI, she noted that the firm is also experimenting with concepts like a 'research copilot' to enhance portfolio managers' capabilities.
“This is a whole podcast in its own right, but let me just I guess share a couple of thoughts. First and foremost, we've been on the AI journey for over a decade. We've been using machine learning and natural language processing and other types of technology in our active strategies for over a decade.”
“So where we are now, I would say the biggest places that we're seeing AI support our business are in more things that are operational in nature, that are repeatable processes, where we can deploy some technology and free up people to do other more interesting things.”
“But we see lots of opportunities for that kind of augmentation of the human as well.”