Decoder with Nilay Patel · Monday, September 28, 2026
Atlassian CEO Mike Cannon-Brookes believes AI will increase the speed and quality of business processes managed by their tools, but human intuition will remain essential. He argues that AI can handle the majority of routine exceptions, leaving complex cases for human decision-making.
“What Jira is is a workflow engine with highly collaborative parts that enables teams to understand what they, their colleagues, and their broader organization are doing.”
“Uh, and they also put more emphasis on where the humans, where the judgment, the intuition, the human bits, the initiation comes from.”
“That needs to go to a human for intuition and judgment.”