WSJ Tech News Briefing · Tuesday, June 30, 2026
Implementing AI agents can lead to friction between departments, as different teams may have conflicting views on AI's role in tasks like contract review. Furthermore, the efficiency of AI can create new operational challenges, such as backlogs of flagged issues that require further human or AI intervention.
“So I spoke with a guy who runs an AI advisory consulting firm and he just said that you can end up with friction across teams. So for example, if your sales team is now having AI review contracts, your legal team might not want them doing that or might take issue with it.”
“So when they're ending up doing for that, surprise surprise, is building another agent that's going to start initiating the process of going to the supplier when the operations team otherwise would have.”