Big Technology Podcast · Friday, September 25, 2026
A user recounts successfully using Meta's Muse AI agent to book a specialist medical appointment, a task that proved difficult through traditional methods. The AI agent was able to navigate provider websites and identify suitable appointment times.
“You know, my wife was looking to book a specialist appointment in New York. And she was doing the traditional thing of like, log on to the website and go through all the phone numbers, you know, make phone calls and try to find out, you know, when the next appointment is and in New York, it's impossible.”
“I told Muse what our healthcare is and to go find an appointment for this particular specialist in New York, nights and weekends, you know, preferred. And Muse went out and came back with a list of providers. I asked for their phone numbers and Google Maps and it came back with a list of their phone numbers and Google Maps.”
“I copied and pasted from the app, dropped it into my wife's WhatsApp and the next day she had an appointment with the first specialist on the list that Muse recommended.”