The Artificial Intelligence Show · Thursday, August 27, 2026
HubSpot is transforming its entire customer journey by integrating AI agents and AI-assisted workflows. This initiative aims to break historical constraints in go-to-market strategies, such as increasing the time sales reps spend with customers and enabling personalized digital assistance at scale for customer success.
“Like these are like age old problems. I think what's really interesting about AI is it it creates new solutions.”
“For the first time with AI, I was like, wow, maybe we could break that constraint. Like, maybe AI can do research, it can manage coordination, uh, it, you know, it can do all sorts of things. So maybe we could actually start moving that number up.”
“Maybe that constraint is broken. Like maybe we could draft one of one emails for every single one of our hundreds of thousands of customers that offers them personalized advice and how to use Hubspot better.”