The Artificial Intelligence Show · Thursday, September 10, 2026
P-Pac Private Bank and Trust, a 700-employee institution, is redefining its approach to AI by treating it as more than just a conversational tool. Their AI transformation, which started in 2023, has expanded from initial applications like internal research and summarization to developing sophisticated AI agents and 'digital employees.' This strategic evolution also involved fostering a network of AI champions across the bank and rethinking software development processes.
“And the story shows just how far an organization can progress when it treats AI as far more than just a chat tool.”
“Now, along the way, the bank actually created a network of AI champions across its business divisions and changed how it thinks about developing software.”
“It has since expanded into data analysis, custom applications, automated workflows, AI agents, and what P-Pac Private calls digital employees.”