The Artificial Intelligence Show · Thursday, September 10, 2026
P-Pac Private Bank, a boutique institution with 700 employees and $8 billion in assets, has been implementing an AI transformation since 2023. The bank has moved beyond basic AI use cases like research and summarization to developing custom applications, automated workflows, AI agents, and what they term "digital employees." This approach has allowed them to build in-house solutions that were previously considered for expensive vendor purchases.
“So the bank is building and deploying digital employees that combine AI, traditional automation, internal data, and employee-facing tools to perform recurring work proactively.”
“In one example, we'll talk about P-Pac Private considered buying a vendor solution that would have cost more than $300,000, and instead built its own because AI changed what they were able to build internally.”
“It has since expanded into data analysis, custom applications, automated workflows, AI agents, and what P-Pac Private calls digital employees.”