The a16z Show · Sunday, September 6, 2026
Julie Yoo observes that consumers, accustomed to improved experiences in other sectors like transportation (Uber) and travel (Airbnb), now expect more from healthcare. She notes that the gap between consumer expectations and healthcare's stagnant service levels has reached a breaking point, driving demand for better options.
“Our standard and our bar for what we expect from any service industry has gone way up, while healthcare has stayed stagnant.”
“So I think that gap has gotten to a breaking point where consumers are saying, I want to vote with my feet and my dollars to get better services wherever I can get them.”
“And typically it's a very negative experience, unfortunately.”