Sharp Tech with Ben Thompson · Thursday, September 3, 2026
Andrew Sharp expressed curiosity about Anthropic's strategy to address customer complaints regarding high token costs and frequent server downtime, especially given the improving performance of competitor models. Ben Thompson noted that Anthropic seems to lack sufficient compute resources, leading to these issues.
“Well, I am very curious because I'm aware that they charge massive margins, lots of people have complained about the token costs over the last several months.”
“People are getting more price sensitive and the competing models are getting more performant than they've ever been before.”
“From what I can see, they don't have enough compute. They clearly still have not enough compute.”
“Their servers are down all the time. They were down a bunch like last week.”