Marketplace Tech · Thursday, September 3, 2026
Capital One has deployed an AI system called Chat Concierge to assist customers with car shopping. The AI uses self-reflection and layered reasoning with API checks to help users find cars, schedule test drives, get pre-approved for financing, and estimate trade-in values.
“It's called Chat Concierge and it's simplifying car shopping.”
“Using self-reflection and layered reasoning with live API checks, it doesn't just help buyers find a car they love. It helps schedule a test drive, get pre-approved for financing, and estimate trade-in value.”