Training Data · Tuesday, September 1, 2026
Nick and Ben discuss the concept of forward-deployed engineering, emphasizing the importance of psychologically owning or co-owning a customer's problem to achieve desired outcomes. This involves immersing oneself in the customer's context, understanding their challenges at a human level, and delivering solutions effectively, even if it means setting aside one's own expertise.
“We talk internally about getting all the way to the outcome on behalf of our customers.”
“Letting go of our intelligence, letting go of our own skills and abilities, trying to suspend our ego, and then really get into the customer's context.”
“It's an easy thing to say, but it's like such a high empathy, patient way of working.”