Service Management Market Described as Exceptionally Difficult
Erhan Giral from BMC Helix states that the service management market is exceptionally difficult to service, especially for small to medium businesses. He notes that the industry has adopted an "AI first" approach.
companyBMC Helix
The tape
2 quotes
“And, and, you know, the, uh, the service management market is, uh, is exceptionally difficult to service small, medium.”
Erhan Giral
“You know, uh, AI first.”
Erhan Giral
Heard on Eye on A.I. — “AI Agents Fixing Your IT Before You Even Know Something Broke | Erhan Giral & Ryan Manning, BMC Helix”, published Monday, August 3, 2026. Heardvine summarizes and quotes with attribution and timestamps, and links to the original everywhere.