BMC Helix Discusses Evolution of IT Service Management with AI
Erhan Giral of BMC Helix outlines the company's journey in IT service management, moving from the era of Remedy to the current AI-first approach with BMC Helix. He highlights the challenges and innovations in this space.
companyBMC HelixcompanyBMC
The tape
3 quotes
“I like to think about BMC and, uh, BMC in its four eras, era one, Remedy rules.”
Erhan Giral
“Uh, BMC Helix took over. And, uh, you know, the original service now was a bit of a hybrid approach.”
Erhan Giral
“We've seen the Fortnite 2000. Um, you know, uh, AI first.”
Erhan Giral
Heard on Eye on A.I. — “AI Agents Fixing Your IT Before You Even Know Something Broke | Erhan Giral & Ryan Manning, BMC Helix”, published Monday, August 3, 2026. Heardvine summarizes and quotes with attribution and timestamps, and links to the original everywhere.