The a16z Show · Thursday, July 30, 2026
Lassie's co-founders spent significant time embedded in customer offices to understand their operations before releasing their product. This deep engagement, even involving offers to handle billing processes manually, revealed the depth of the problem and the customers' desperate need for solutions.
“The Lassie story is so unique to me because you both spent months if not years before kind of fully releasing the product, like literally in the office of the customers.”
“So I think the first sign to us that these people said yes, Dr. Quan said just come and sit here night five, you can do the job.”
“So that was the first sign that this is very broken and not a solved problem.”