The a16z Show · Friday, July 31, 2026
According to Sarah Wang, companies that will succeed in enterprise AI are those that can solve specific customer problems. For Decagon, this means building proprietary capabilities around their models to optimize customer support experiences, rather than relying solely on off-the-shelf solutions.
“I think that the companies that are going to win are the ones that can actually, uh, solve these problems for their customers.”
“So, you know, for us, we're solving for customer support use cases and we've really honed in on that.”
“And so, you know, we're building out a ton of proprietary capabilities around our models to make that customer support experience as seamless as possible.”