No Priors · Friday, July 31, 2026
Melissa Tokmak explained that Netik's AI is crucial for businesses in essential services due to the complexity of their operational needs. The AI helps in understanding customer requirements, determining serviceability, and optimizing deployment to enhance customer satisfaction and company revenue.
“And it's actually a lot of the businesses we work with, this is why we started with essential services. The operational needs are very complex.”
“It's not as simple as, oh, Elot's heat broke and now Melissa goes. Is it that actually, what kind of even units do you have? What kind of needs do you have? Can we come to is it something that we need to come to you today or tomorrow?”
“And to ensure that it is all optimized to create customer delight to generate more revenue for the company, right?”