Me, Myself, and AI · Tuesday, October 27, 2026
Suresh Venkatarayalu discussed the creation of Maintenance Assist, an AI tool trained on legacy service tickets and technical manuals to help field technicians. He stated that the system started at roughly 50% accuracy and improved toward 85%, resulting in a massive productivity uplift.
“I think the first innovation was called maintenance assist. We felt like every service technician in the field have to have certain knowledge hands-on.”
“50% to start with. Over a period in time, once we started training the system, went closer to 85%. I believe 85% above is good enough to start with where you're starting to get the thumbs up from your end user.”