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Sharp Tech with Ben Thompson · Friday, October 2, 2026

Critique of OpenAI's Dots: 'Confused and Confusing' Product

Despite the conceptual appeal of an overarching agent like Dots to manage other AI projects, the speaker found Dots to be poorly executed. It seemed unaware of his existing projects, focused on the wrong things like calendar conflicts, and requested unnecessary permissions, leading to a 'confused and confusing' user experience.

companyOpenAIcompanyMusecompanyCodex

The tape

4 quotes
“yes, that is so needed in Codex, an overarching sort of agent that can be my liaison to all my other agents that are working. So conceptually, this makes a ton of sense.”
“So here's the problem. Uh, dots kind of sucks. Uh, and the reason it sucks for me in this use case, it has, it seems to not know anything about what I'm working on.”
“It didn't know where that was. It didn't know about it. And I had to like direct it to the file and then it found it. I'm like, oh, I'm working on this and this file. It's like, I don't know what you're talking about.”
“It's just it. It's not really that. It's not as good as Muse. It doesn't sound like it's solving your problems either. Yeah, it's just sort of a confused and confusing product for the time being.”
Heard on Sharp Tech with Ben Thompson — “(Preview) All About Agents: Dots Arrive, Google and Apple Questions, Muse Follow-Ups, Super Intelligence, and the Mandate of Heaven”, published Friday, October 2, 2026. Heardvine summarizes and quotes with attribution and timestamps, and links to the original everywhere.
Transcribed via deepinfra · $0.00
Critique of OpenAI's Dots: 'Confused and Confusing' Product — Heardvine