The Vergecast · Thursday, October 1, 2026
New York City has enacted a new rule requiring businesses to make it as easy to cancel a subscription as it is to sign up. The city estimates this will save New Yorkers between $21.5 million and $162.5 million annually, aiming to reduce the frustration of difficult cancellation processes.
“Next, New York City's new click-to-cancel rule has finally taken effect, requiring businesses to make it as easy to cancel a subscription as it is to sign up.”
“That means if a gym lets you join online, it also has to let you cancel online.”
“The city expects the new rule to save New Yorkers between $21.5 million to $162.5 million annually, and stated that no one should need 45 minutes of hold music to stop paying for something that they never wanted in the first place.”