Machine Learning Street Talk · Thursday, October 1, 2026
Shawn Wen contrasts business conversations with casual chit-chat, stating that business interactions are more well-defined, focusing on problem-solving and customer satisfaction. This clarity makes them ideal for AI agents, where success is measured by task completion and positive customer experience, allowing for effective optimization through coding agents.
“The major thing is that does the customer's problem got solved in the end? And then does the customer feel good in the end? Is it a good conversation? And how fast you can solve the customer's problem.”
“But in the business conversation, There's no good chitchat, you know. It's just like, did you solve my problem or not? So it's a much more well-defined problem.”
“So that's why I think we see a lot of success in applying coding agents on top to be able to actually automatically optimize it.”